Frequently Asked Questions
Is my order really discreet?
Yes. Everything ships in plain, unmarked packaging with no logos or indication of what's inside, and your statement shows a discreet billing descriptor rather than our store name.
Do you ship across Canada?
Yes, we ship to addresses across Canada.
What's your return policy?
For hygiene and safety reasons, intimate items can't be returned once opened or used — this is standard across the industry, not specific to us. If an item arrives defective or we sent the wrong thing, that's on us to fix: contact us and we'll make it right.
Is my personal information kept private?
Yes — see our Privacy Policy for the full details. In short: we only use your information to process and ship your order and to help if you contact us, and we don't sell it to anyone.
Are your products body-safe?
We prioritize body-safe materials (medical-grade silicone, ABS plastic, glass, and similar) across our catalogue. Each product page lists what it's made from — if anything is unclear, contact us before you order.
Do I need to verify my age?
Our products are intended for adults who have reached the age of majority in their province or territory. By placing an order, you're confirming you meet that requirement.
I have a question that isn't answered here.
Reach out through our Contact page — happy to help.